Services: A means of delivering value to customers without the need to specify costs and risks.Service Manager: Responsible for the development, performance, and improvement of all services in the environment.

Product Manager: Accountable for development, performance, and quality check and the improvement of a group of related services.Process Owner: Responsible for the overall design, performance, integration, improvement, and management of a single process.Service Owner: The entity which is accountable for the overall design, performance, integration, and improvement of a single service.Roles: are defined as collections of particular responsibilities and privileges.Now in this ITIL Tutorial, we will learn some important terminologies and definitions used in ITIL: Important Terminologies and Definitions used in ITIL In 2011, upgrade version of V3 was released.In 2007, version 3 with 5 books ISO 20000 was launched.In 2002, V2 process-based book introduced.ITIL was introduced to North America in 1997.Here in this ITIL Tutorial, we will see some important landmarks from the history of ITIL: Developing business and IT relationships and partnerships.Measuring IT organization effectiveness.Obtaining and retaining the right resources and skillsets.Aligning and Integrating IT and business goals.Better management of services and integration.Improve the relationship with customers.It helps to control IT investment and budget.Monitor, measure and optimize service provider performance.Integrate business and service strategies.Deliver value for customers through services.Planning processes with specific goals in mind.Provide services that are useful and reliable.Managing constant business and IT change.

Here are some important reasons for using the ITIL method in business.

Top ITIL Interview Questions and Answers.

Important Terminologies and Definitions used in ITIL.

All these eventually result in building a stable IT environment for your business. The systematic and structured approach of ITIL framework helps an organization in managing risk, establishing cost-effective practices, strengthening customer relations. Popular IT services covered by ITIL are Cloud services, backup, network security, Data processing and storage, managed print services, IT consulting, Help desk support, IOT etc. The full form of ITIL is Information Technology Infrastructure Library. ITIL guidelines are the best practices that are observed, gathered, and put together over time for delivering quality IT services. ITIL is a set of well-defined guidelines that helps Software professionals to deliver the best IT services.

Itil v3 process model pdf